Authorize a hospital stay.

If you belong to the Hermann Area Hospital District Group Health Plan, please call 844-841-3891.

If you belong to any other Group Health Plan administered by Mercy Benefit Administrators, please call 800-330-8305.

Check the status of a claim or Print an Explanation of Benefits (EOB).

To check the status of a claim or print and EOB: click here.

For a guide to self-registering on the claim status site: click here.

Contact Care Management, Disease Management, or Utilization Management.

You may contact Mercy Care Management, Mercy Disease Management, and Mercy Utilization Management toll-free at 1-800-662-9962 and via fax at (417) 820-7271 or 1-855-250-2900. For more information, click here.

Contact the Employee Assistance Program.

Contact the Employee Assistance Program toll-free at 1-877-254-0781, or learn more here.

Determine if pre-authorization or pre-certification is needed.

For all Group Health Plans administered by Mercy Benefit Administrators, pre-authorization or pre-certification is required for the following:

  • Click here for a copy of the list.
  • Please note: this is not an all-inclusive list. If you still need assistance to determine if your procedure requires pre-authorization or pre-certification, please please contact us at 1-877-875-7700.

Find a provider.

Please visit the Mercy Provider Directory or call us at 1-877-875-7700.

Find a form.

You can download our most frequently used forms by clicking here.

Request an ID card.

You may request a new ID card through our contact form.

You can also print a temporary copy of your card: click here.

For a guide to self-registering on member portal: click here.

See my Benefit Plan or Summary of Benefits and Coverage

You can obtain a copy of you Plan Document any time using the appropriate link below:

If you belong to the Clayco Group Health Plan:

  • Plan Document – *coming soon
  • Click Here for Summary of Benefits and Coverage

If you belong to the Crystal Oaks Group Health Plan:

  • Plan Document – *coming soon
  • Click here for Summary of Benefits and Coverage for High Deductible -Buy Up
  • Click here for Summary of Benefits and Coverage for High Deductible -Standard
  • Click here for Plan Document

If you belong to Hermann Area Hospital District Group Health Plan:

If you belong to Integrity Home Care  + Hospice Group Health Plan:

  • Click here Plan Document High Deductible
  • Click here Plan Document Major Medical
  • Plan Document Narrow Network (coming soon)
  • Click here for Summary of Benefits and Coverage -High Deductible
  • Click here for Summary of Benefits and Coverage-Major Medical
  • Click here  for Summary of Benefits and Coverage-Narrow Network

If you belong to Suntrup Group Health Plan:

  • Plan Document (coming soon)
  • Click here for Medical Benefits Summary – Mercy Only (Option 1)
  • Click here for Medical Benefits Summary – PPO (Option 2)
  • Click here for Medical Benefits Summary – High Deductible (Option 3)
  • Click here for Summary of Benefits and Coverage – Mercy Only (Option 1)
  • Click here for Summary of Benefits and Coverage – PPO (Option2)
  • Click here for Summary of Benefits and Coverage – High Deductible (Option 3)