Authorize a service.

If your patient belongs to the Hermann Area Hospital District Group Health Plan, please call 844-841-3891.

If your patient belongs to any other Group Health Plan administered by Mercy Benefit Administrators, please call 800-330-8305.

Become a Mercy provider.

You may request information about becoming a provider through our contact form. Be sure to select “Payor and Provider Networks” in the drop-down box.

Find another provider.

Visit the Mercy Provider Directory.

Print an Explanation of Benefits (EOB).

To print an Explanation of Benefits or Remittance Advice: click here.

For a guide to self-registering on the provider portal: click here.

Check the status of a claim.

To check the status of a claim: click here.

For a guide to self-registering on the provider portal: click here.

Submit a corrected claim.

Please submit your corrected claim to:

Mercy Benefit Administrators
P.O. Box 14230
Springfield, MO 65814

Verify a patient’s eligibility.

To check eligibility of a member: click here.

For a guide to self-registering on the provider portal: click here.

 

 

Determine if pre-authorization or pre-certification is needed.

If your patient belongs any Group Health Plan administered by Mercy Benefit Administrators, pre-authorization or pre-certification is required for the following:

  • Click here for a copy of the list.
  • Please note: this is not an all-inclusive list. If you still need assistance to determine if your procedure requires pre-authorization or pre-certification, please please contact us at 1-877-875-7700.