Authorize a service.
If your patient belongs to any other Group Health Plan administered by Mercy Benefit Administrators, you can begin the authorization process by completing this form. For further questions, please call 877-875-7700.
Become a Mercy provider.
You may request information about becoming a provider through our contact form. Be sure to select “Payor and Provider Networks” in the drop-down box.
Find another provider.
Visit the Mercy Provider Directory.
Print an Explanation of Benefits (EOB).
To print an Explanation of Benefits or Remittance Advice: click here.
For a guide to self-registering on the provider portal: click here.
Check the status of a claim.
To check the status of a claim: click here or contact our Member Service team at 877-875-7700. For a guide to self-registering on the provider portal: click here.
Submit a corrected claim.
Please submit your corrected claim to:
Mercy Benefit Administrators
P.O. Box 14230
Springfield, MO 65814
Verify a patient’s eligibility.
To check eligibility of a member: click here or contact our Member Service team at 877-875-7700. For a guide to self-registering on the provider portal: click here.
Determine if pre-authorization or pre-certification is needed.
If your patient belongs to a Group Health Plan administered by Mercy Benefit Administrators, pre-authorization or pre-certification may be required. Please review the listing below:
- Click here for a copy of the list.
- Please note: this is not an all-inclusive list. If you still need assistance to determine if your procedure requires pre-authorization or pre-certification, please contact us at 1-877-875-7700.